********** VODACOM CONTRACT

I cancelled my data contract with them around February/March I really can't remember the exact date. However my experience is that when I called the the first time they told me my contract has been extended from a place I have never been they told me they were going to investigate and gave me a reference number and they never contacted me to let me know on how far is the investigation. I specifically asked them to cancel the contract and told them I do not want to extend my contract.

I didn't see any debit orders going through so I though it has been really cancelled. Only to find out in May ,when I wanted to apply for a loan somewhere then they discovered that I owe Vodacom and I am in arrears, when I called again Vodacom they I was told that the contract was never cancel then again they are going to do an investigation and I got the second reference number.

I am really unhappy with how Vodacom is handling the cancellations of data contracts, worse I feel my rights were violated if anyone can get any of my information to apply or buy a phone like in my case that I do not know about, I don't even own a Samsung Galaxy Note 8, they violated POPI act and therefore I WANT the Vodacom head office to contact me in the next 24HRS.

I do not appreciate that I will have a bad credit record because of someone else's incompetency. I do have both the reference numbers that I was given by Vodacom and they need to make sure that my record is clean and email me a paid up letter. I am not going to paid the R3170, 00 that is against my record, it is ***** to authorization a new contract without my concern.

I also want the details of the person who processed the ********** transaction because I want justine from this, I really and honestly can't suffer and not be approved for any credit because of Vodacom