1 reviews | Active since Apr 2017

18 Apr 2017, 14:50

********** Vodacom Contract

<p>On the 17 March 2017 , i went to iStore at The Glen Mall for update on my iPhone .I ask the sales lady to check if i qualify for iPhone 7 . She ask me my details including my personal bank account ,which i gave it to her .She told me that the system went offline while she was busy capturing my information on the system . She said vodacom will contact me within three days for a feedback on my application .Three days went past nobody contacted me .I was so suprised when i receive an sms for debit from Vodacom R207 .I then contacted Vodacom .I was told that i have opened the contract in Umlazi Megacity Vodacom outlet. Am staying in Johannesburg and theres no way that i can go to Durban to open contract . I made an affidavit and my id copy and emailed to vodacom .When i call vodacom i am being sent from one pillar to post . I was told that my case will be resolved within 7 days until today nothing has been done and it is more than 7 days .I had to call vodacom every day i get different story .The service i recieved from Vodacom and iStore is terrible . They dont care about the customers concerns .</p>

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Replies (1)
Vodacom
Vodacom's reply18 Apr 2017, 15:02
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,