JC
Jaco C
1 reviews | Active since Jul 2011
23 Jun 2020, 13:28
********** Vodacom - be aware of ***** within Vodacom and they cannot control it.
After we place in writing to Vodacom more than 2 months ago that one contract was renewed without our legal consent and that various digital content items were added to our contact, also without consent, Vodacom cannot proof the upgrade nor find any paperwork of recorded calls that we requested these upgraded / content to be loaded on our statement.
Our contact person is Joseph Tlhako from Vodacom CEO's Office (Executive Client Liaison Officer) - he blatantly ignored us! +***9 ***
Be aware of the increase in ***** within Vodacom and then they don't even have the decency to come back with feedback, ignoring every request via calls / mails / letters.
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Replies (2)
Vodacom's replyOfficial
23 Jun 2020, 14:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jun 2020, 14:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JC
Jaco C's updateReviewer Update
23 Jun 2020, 14:10Copy and paste generic response...
No one from Vodacom will respond to our request.
No one from Vodacom will respond to our request.
JC
Jaco C's update23 Jun 2020, 14:10
Reviewer Update
Copy and paste generic response...
No one from Vodacom will respond to our request.
No one from Vodacom will respond to our request.