********** vodacom account opened, billed & added to my contract!

On the 14/07/2016 I opened a 20GB Top Up Data contract for R519 per month. The Contract was opened at Watercrest Vodacom in Waterfall. The Contract was added to my existing account with Vodacom - account number I ********** -8. In April 2017 a ********** second account was opened by someone in my name - account number I ********** -9. The 20GB Top Up Data contract that was opened in July 2016 was billed on this account at an amount of R998.99 and the line was made open. Why would I open a second account for the same amount of data for R998.99 per month as a opposed to R519 per month. It is very suspicious that the line was made an open line and no longer a Top up. The Contract was billed on both account I ********** -8 and I ********** -9 for a few months. After many calls to Vodacom with no feedback I visited the Watercrest branch and logged an investigation with supporting documents submitted. The reference number is S4-OWL20-06DFS. To date the matter has not been resolved and the account balance is sitting at over R16000 worth of data used; because the line was made open. The cell phone number is ********** 562.