********** Vodacom Account from 2017 that was never cleared from my name

In 2017 I learned that I was a victim of identity theft when my home loan was denied because Vodacom opened a contract under my identity without any supporting documents and verification of the person opening the account.

Following an investigation from Vodacom, they confirmed the account was ********** and promised to clear the account and the arrears from the Credit Bureau.

The year is 2021 and the account still appears on Experian and other credit bureaus. In 2019 Vodacom declined my application for a contract despite qualifying in all fronts for it due to the Fruad they allowed under my identity.

Recently I order Fibre from Vodacom, it has been a month and still no response. My intuition tells me I have been blacklisted from Vodacom Products even today. Perhaps it is a sign not to give any business to Vodacom and get rid of my existing sim card. I lost a bid to purchase a home in 2017 due to this, this contract is negatively affecting my credit score till today.