sS
skchiloane S
1 reviews | Active since Nov 2016
13 Sept 2019, 18:17
********** vodacom account
Good day,
I reported ********** contract and I was told it has been removed from my profile meanwhile they have just stopped the debit order, it is now more than a year and my profile reflects that I have arrears of R7800, is it fair? Is it how you treat your customers? I am failing to get my bond because of the treatment regarding the contract that I am not aware of.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Sept 2019, 11:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Sept 2019, 11:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
sS
skchiloane S's updateReviewer Update
14 Sept 2019, 12:24Good day,
Thanks for the update, I need a quick feedback and I need an urgent assistance as I went to the Voda shop in Birch Acres mall and they could not help me..... They are referring me to Voda world... Is this how a client should be treated?
Thanks for the update, I need a quick feedback and I need an urgent assistance as I went to the Voda shop in Birch Acres mall and they could not help me..... They are referring me to Voda world... Is this how a client should be treated?
sS
skchiloane S's update14 Sept 2019, 12:24
Reviewer Update
Good day,
Thanks for the update, I need a quick feedback and I need an urgent assistance as I went to the Voda shop in Birch Acres mall and they could not help me..... They are referring me to Voda world... Is this how a client should be treated?
Thanks for the update, I need a quick feedback and I need an urgent assistance as I went to the Voda shop in Birch Acres mall and they could not help me..... They are referring me to Voda world... Is this how a client should be treated?
Vodacom's replyOfficial
23 Sept 2019, 14:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply23 Sept 2019, 14:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team