BS
Bayathokozisa S
1 reviews | Active since May 2019
06 May 2019, 21:11
********** Vodacom account
Two years back someone upgraded my router contract without my consent. The account was deemed ********** by Vodacom after long investigation. For the past year i have trying to close the account but Vodacom handed over my account to their attorneys. I have been trying to contact them and with Vodacom but have had poor responses. I want to close this account as soon as possible it’s been two years now going up and down with Vodacom. As far as I know I only owe R230 not R16000. Please sort this out I’ve been really patient with you.
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Replies (2)
Vodacom's replyOfficial
07 May 2019, 07:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 May 2019, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 May 2019, 15:13 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply09 May 2019, 15:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,