MN
Merelda N
1 reviews | Active since Jun 2013
19 Jun 2019, 09:54
********** VODACOM
this company is **********. they just added a new line to my account and now its being billed. I have phoned several times to resolve this issue with no avail. They also do not want to send me a signed document where i signed for the recipient of this new (100GB Data Price plan Top up) line package. I have just spoken to a Dwayne Naidoo that kept telling me that he cannot assist me in this matter and that the vodacom customer care line 135 is not there for this kin of assistance and that i HAVE to go in store to resolve this matter.
I did not apply for it so why do i have to waste my time to go in store to stop this on my account and waste my time when there is a Customer Care line to call and assist the customer with this problems??
I will just stop paying them if this is not resolved by the end of June. No MORE VODACOM **********!!!!!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Jun 2019, 11:14 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jun 2019, 11:14
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MN
Merelda N's updateReviewer Update
21 Jun 2019, 16:19There was no consultant yet and i see that i already paid for that new ********** line in my previous invoice. So i want that money also credited against my latest invoice. As i will not pay my vodacom account end of June if this problem is not resolved as i already contacted Vodacom on the 10th of June the first time regarding this issue of the ********** new contract on my name.
MN
Merelda N's update21 Jun 2019, 16:19
Reviewer Update
There was no consultant yet and i see that i already paid for that new ********** line in my previous invoice. So i want that money also credited against my latest invoice. As i will not pay my vodacom account end of June if this problem is not resolved as i already contacted Vodacom on the 10th of June the first time regarding this issue of the ********** new contract on my name.
Vodacom's replyOfficial
26 Jun 2019, 15:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply26 Jun 2019, 15:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,