HJ
Hendrik J

1 reviews | Active since Jun 2018

04 Jun 2018, 12:15

********** VODACOM!

We ordered a 10G data package with Vodacom but the following day someone phoned us from Vodacom to offer us a 30G package for more or less the same price. They said they will cancel the 10G package but they already shipped the modem to us. We received the 10G and 30G modems together a few days later. We shipped the 10G package back to Vodacom. After they promised us they cancelled the package, we are still paying for it every month. It does show on their system that we send it back and they received us, still we are paying for it!!! We cancelled an additional 2G data 4 TIMES!!!!! Still we are paying for it every month! ABSOLUTELY USELESS PERSONNEL!! If we phone, we get a reference number and we must phone again in 7 days! Same story every time! We can't afford a cellphone account of R3000+ every month and Vodacom can just add stuff every month which we didn't even receive. What a disgrace!

0
Replies (1)
Vodacom
Vodacom's reply04 Jun 2018, 13:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,