********** Vodacom

We have just been on the phone with Vodacom customer care for almost an hour and to no avail! Since the 15th of September 2017 we have been asking you to correct an upgrade that Vodacom made that we did not request. We have even sent affidavits as proof that we do not have the handset and that we did not upgrade ( We are not even in the same province as where the alleged upgrade took place!) All documentation was sent to the Vodacom *****s Department. Today the lady at customer care tells us that the investigation has been closed as no ***** was evident. How can this be, WHY HAS THE ***** DEPARTMENT NOT CONTACTED US? We are frustrated and desperate. WE ARE PAYING FOR A PHONE WE DO NOT HAVE. Each month you debit our account for SOMETHING WE DO NOT HAVE AND CANNOT USE!!!! Can anyone help! I feel we should get legal advice on this matter as Vodacom is UNWILLING TO HELP