WB
Willie B

1 reviews | Active since Jul 2017

14 Jul 2017, 08:44

********** VLive subscription

<p>Good morning, I noticed an amount added to my cellphone bill on a daily basis. Sms'd stop to all known numbers as I have never willingly subsribed to any WASP services. Apparently this has been going on for months. Phoned Vodacom customer care and after several attempts I was told it is a VLive subscription. Sesrched the internet and found information proving this is a **** run by AfriG, a Canadian based company with Vodacom having full knowledge of it. I require immediate cancellation of the ********** subscription, a full refund, my account te be blocked from all WasP services and email proof that this has been done. My email is ********** and my cellphone number is ********** 147.</p>

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Replies (2)
Vodacom
Vodacom's reply14 Jul 2017, 08:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply14 Jul 2017, 11:28
Official

Dear Mr Botha,

Your matter has been attended to.

Regards,

Cassandra

Best regards,