EG
Emmanulle G

1 reviews | Active since Jun 2018

10 Jun 2018, 21:30

********** Vlive Service from Vodacom

I have been a Vodacom customer for many years. In my experience with Vodacom for any extras on my contract i have to give explicit permission for any services to add on to my account. Be it itemised billing or caller identity. To my dismay and shock I discovered that Vodacom have been billing me upwards of R1000 every month for a Vlive service that I have not subscribed to or signed a contract for. I send messages often to 31050 saying stop all and always the same message you are not subscribed to any services message is sent back.

Personally I believe this is ***** as I recieve a message saying that I am not subcribed to any services and I have no contract or contact with vodacom for this Vlive service, however vodacom debits my account with ease for money I have not agreed to be debited for.

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Replies (2)
Vodacom
Vodacom's reply11 Jun 2018, 10:15
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Jun 2018, 12:05
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)