********** value added billing

Item: Vodacom
Rating: 2
Author: Lindsay H

Vodacom you have done it again. Every single upgrade is mess. A R180 subscription for free minutes of R250 was added to my billing without any of my knowledge. Spoken to call centre and now according to them I owe them money when in essence my bill just keeps going up and up for valued added services.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

15 Feb 2023, 07:31

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply15 Feb 2023, 07:31

Official

Best regards,

Vodacom's replyOfficial

21 Feb 2023, 10:51

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team

Best regards,

Vodacom's reply21 Feb 2023, 10:51

Official

Best regards,

********** value added billing

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