********** UPGRADES - Poor Service

Vodacom allowed a ********** upgrade to take place on my account 29 Nov 2015. Upon finding out, I had to fight for weeks with Customer Care to get the case referred to ***** department to investigate. They would never call back or provide you with any feedback until you call, emailed or tweeted them. The investigators confirmed ***** on my account and I decided I need to leave Vodacom because of the poor way my case is being handled. I have been passed from pillar to post by Customer Care for months. Even now that the ***** is confirmed and I want to cancel my account with them I am being given the run around. I am sick and tired of Vodacom and all I want to do is cut ties with them but they are making this difficult for me, I have mountains of email communication from Customer Care showing how uninterested they are in getting my case resolved, all they give you is apologies and promises and useless updates proving that my case means nothing to them while my account goes further into arrears and my credit score goes down the drain because of Vodacom.