********** Upgrades- No response from *****

I am a victim of upgrades done **********ly on my account at Vodacom (and apparently this happens quite often), the matter was reported to the ***** department and all the relevant documents were sent, the call was logged on 13 March 2015.<br> <br> Its been a week later and I have had no response in regard to the case nor any confirmation that my account will not be debited with the ***** transaction monthly fees, or how this could have happened? There is a serious security issue at Vodacom and I believe that our personal information is open for anyone to access.<br> <br> I get sent all over by customer service department and no one knows how to deal with this.<br> <br> Please can I get some sort of response?<br> <br>