********** UPGRADES FOR 3 MONTHS

In February my wife received a call from a call center agent who offered her a contract upgrade to a higher package which se declined. End of March month we noticed a extra R150 deducted on the Vodacom number *** I called in found out why and it was said the account was upgraded, this is now ******** as was **********ly done without my wifes consent. I however took it calm and ask them to cancel it and reverse it they said the would listen to the call and do so, end of April the same thing happens and now im fuming. I call in they say they not sure what happened but they will amend and make sure we are credited. This morning i wake up to a deduction amount of R1273,49. I am now disgusted and past furious, our Vodacom contract is around R609 or a little more, the money that has been deducted is my childs school fees and we have been short each month due to the actions of this agent, which ofcourse i hold vodacom accountable as he is representing them. Ive been on the phone twice to cancel this and then also went into a store to confirm. I would like my money credited back into my account the contracts which i have with Vodacom canceled as im sick of such PUTRID service and I also would like to lay a ******** charge against the agent for ***** as this inconvenience has now set me back financially and taken up too much of my time. I expect a managers call within today still to sort out this utter incompetency. This **** ends today.