********** Upgrades Done

<p>I must say I have received the most terrible experience from Vodacom ever. Last year around December 2016 my profile was de*****ed and an upgrade together with a new line were opended without my consent. I went through a painful exercise of going to the police statition to do an avidavitt and provided all documentation required. The forensic investigators did confirm that my profile was de*****ed. Now my problem comes when Vodacom has to clear all those funds from the new Contract. Vodacom are now telling me that i'm being handed over to the legal team as i'm in arrears. I'm now told I owe a contract term of R11 000.00. If had a 2Gig data contract for about 20 months at a subscription of R299.00 monthly how would would my oustanding balance be R11000 with four months on my contract how would it equate to that amount. To put salt to injury everytime I phone the call centre I now get a voice prompt that i've exceeded my monthly limit which I can call their call centre. So how am i meant to resolve this without being incontact with them. I will never ever recommend Vodacom to anyone and everyone I know. I don't understand what's difficult in going through their records before ***** was created and then let me pay the remainder of my term and just move on.</p>