********** Upgrades

********** upgrades

I received two messages that my quotations have been processed. I never spoke to a consultant , although I received several spam calls from Vodacom.

After several attempts to cancel any upgrades at the Call Centre, I realize it is their strategy to transfer you from one department to another, asking you several POPI Act questions and then cut of your call. For a ********** upgrade you don't even need a call, there is no POPI Act and there are no department that you need to be transferred to.

I think this is a ********* and unfair business practice and dealing with Vodacom is really an Excessively, Frustrating experience.

After a complaint the strategy from Vodacom is that a consultant will contact me. I really hope that this is a honest, competent consultant that can solve the problem without transferring me to several departments and eventually cut me off.

Dealing with Vodacom, I can understand why the Share Price on the JSE dropped by more then 20% in six months.