********** upgrades and pathetic feedback!

Our Company wanted to upgrade all phones simultaneously and when we wanted to we found that two of the numbers had been upgraded even though we did not authorize/signed for any upgrades to take place. After phoning Vodacom 3 times each getting the same response: \pending investigation we will get back to you within 24 hours"and not once has Vodacom contacted us. The last call the very rude lady at the call centre said there is nothing she can do we need to go to a Vodacom store as that is where the upgrades were made (but can't tell me which store). <br> After this the directors of the company had to take time out of their schedule to go to a store. The store manager then informed them to email a letterhead stating our situation to [Email Removed] and [Email Removed] which we have done and yet to receive any feedback. No wonder there are ********** upgrades taking place it's due to your lack of competence. Will someone please start doing their job and get back to us. REF:S3-82Z3P-PSN9Q"