1 reviews | Active since Nov 2011
********** upgrades and bad experience from Vodacom employees
<p>There was a ********** upgrade that took place on my account. After i discovered that i contacted vodacom on the 7 January 2017 to send them the affidavit and all other documents they needed. I sent those documents to the customer care and ********** <p> </p> <p>From there i have been makinmg follow ups with vodacom and i have sent from pillar to post. The worst case is when i was talking to the lady from Upgrades and Migration called Tshidi. She told me that she wont help me and i must go and confront the store regarding the ********** upgrade and stop calling them. When i went to the store i was told that its Vodacom headoffice responsibility to appraoch them regarding this matter not the client. as i was making continuous follow ups with vodacom i then was told that the matter has been identified as ***** and they will credit my account. now i am paying an amount of R199 per month but i am not receiving any service for that. I then decided not to pay for February until this matter is complete as i want to cancel the contract with Vodacom</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Luthando,
Your query has been resolved.
Regards,
Cassandra
Dear Luthando,
Your query has been resolved.
Regards,
Cassandra
Good day
Unfortunately i called Customer Care today and i was transfered to solutions department and they told me that my query has not yet been resolved. They said they cannot reverse the ********** upgrade because they are still waiting for forensic department to furnish them with further information. So this means that i am still on a ********** package and i cannot access the 3GIG data that i have been paying for in terms of my contracted that i initially had with Vpodacom. I am with a simcard that i cannot use.
I was futher told that the same person who did a ********** upgrade also included another line on my account and that line is still active.
Good day
Unfortunately i called Customer Care today and i was transfered to solutions department and they told me that my query has not yet been resolved. They said they cannot reverse the ********** upgrade because they are still waiting for forensic department to furnish them with further information. So this means that i am still on a ********** package and i cannot access the 3GIG data that i have been paying for in terms of my contracted that i initially had with Vpodacom. I am with a simcard that i cannot use.
I was futher told that the same person who did a ********** upgrade also included another line on my account and that line is still active.
Good day
I am really lost now, i am still being billed on a ********** packages that you have previously confirmed. I saw that there was an amount of R16,803.62 but still i am billed in April and Amount of an Airtime-uChoose Smart S R200.88 on ********** 517 and also on ********** 457 an amount of R306.14 for airtime and R491.23 for Handset Installment. The ********** 457 was opened **********ly and i am not in position of that
Remeber all these charges were as a result of the ********** upgrades, my contract was a 3G router and i was paying R199 per month. So i dont understand then as to why am i being charged for this and why vodacom cannot take me back to my original package that i initially signed for.
Good day
I am really lost now, i am still being billed on a ********** packages that you have previously confirmed. I saw that there was an amount of R16,803.62 but still i am billed in April and Amount of an Airtime-uChoose Smart S R200.88 on ********** 517 and also on ********** 457 an amount of R306.14 for airtime and R491.23 for Handset Installment. The ********** 457 was opened **********ly and i am not in position of that
Remeber all these charges were as a result of the ********** upgrades, my contract was a 3G router and i was paying R199 per month. So i dont understand then as to why am i being charged for this and why vodacom cannot take me back to my original package that i initially signed for.
No i just recived another account where it is indicated that i owe vodacom R3,960.02. I mean what is going on here?
No i just recived another account where it is indicated that i owe vodacom R3,960.02. I mean what is going on here?