********** Upgrades

<p>Account Number I ********** -3</p> <p>For the third time this year Vodacom has processed an unauthorized and ********** upgrade on my account. The first one in January this year, the second October this year, and the third one in December this year. All these ********** upgrades have been successfully processed in Vodashops in GP and FS. I reside in the EC. These ********** upgrades are being processed by Vodacom staff. I have asked Vodacom to advise why this keeps happening, and what measures they have put in place to ensure this does not occur again but they never respond to that. They take months to investigate their cases leave you without service while investigating. If you do not phone to ask the progress of the case you will never hear from them. Thier back office processes are flawed and keep miss assigning the cases and apologising, the customer care people both via telephone and email never know what is going on with your and case, every time you call in for an update you spend the first 15 minutes explaining what happened and what you need them to do. This is pathetic service from Vodacom.</p> <p>I want a written explanation on each case explaining in detail how each ********** transaction was successfully processed in store, I want the names of the responsible parties and want to know what disciplinary measure were taken again the guilty parties.</p> <p> </p>