********** upgrades

I had a contract with Vodacom that came to an end last year. Shortly after that there was an attempt at a ********** sim swap that I stopped before it went through. At that point I was told that the sim card had been blocked. But then a few months I received emails from a law firm (Burnard, Raaff & Associates) claiming that I owed R40 000. I started a ***** query with Vodacom, they said it would take 7-10 days for the investigation to be complete. That was in MARCH 2017 and it is now NOVEMBER 2017 and it has still not been finalised. I've been in contact with Vodacom so many times, I have numerous reference numbers, the case has been escalated so many times and yet it still hasn't been solved.

Now I have received ANOTHER email from a DIFFERENT debt collecting law firm (Hammond Pole) offering me a discount on the debt owed to an account I've never heard of.

This is truly the worst service I've ever come across, apparently no one at Vodacom is capable of doing their jobs. It cannot take a year to sort out a case of *****! God alone knows how long it will take to sort the new one out. If I could've given Vodacom a negative rating I would. All I want is for this to be resolved and for Vodacom to lose my details.