********** Upgrades

I have a mobile and data Sim with Vodacom, both being billed on the same account. They deducted my account with R948.00. August 2014. The Data contract was upgraded without my knowledge as I do not use the data account daily. By the time I realised that the debit orders has gone down, they told me at customer service that they cant help me as I do not know the phone number for my data SIM. I went to a Vodacom shop in my area Alberton. (Note that I have Three Vodacom shops within a 5 km radius from my house) There a helpful man told me that the account on my data has been upgraded in Pretoria on a Tuesday morning around 10:00 by a sales person with the name Johann to an IPhone 5. I sent them the Affidavit and the ID copy as requested and received a SMS that the forensic team is working on it. One week later I enquired about it I was told they didn't't receive anything. So who sent this sms from vodacom?? Resent the documents twice after that and have phoned on various occasions to try and sort the matter out. can someone please provide some form of service for goodness sake! Call me and tell me why you have been doing nothing for the last 7 months.