AP
Alicia P
1 reviews | Active since Nov 2012
03 Sept 2015, 13:43
********** Upgrades
June 2014 my Vodacom Account was upgraded. I work out of SA and On notification from Vodacom of this I responded to say that this was a ********** upgrade as I am not in the country. This was ignored and I received a bill in July for over R1500. I had to wait to get back into the country to sort this out but all Vodacom would do was place a hold onto the account and I had to complete a police report which has all been submitted to Vodacom. To date there has been no resolution and I am still being charged for this account. They are robbing me and owe me thousands of rands. further to this I received a huge bill in December which is beyond ridiculous. I am sick of this and I have had enough.
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Vodacom's replyOfficial
03 Sept 2015, 15:58Hello alicia8106,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Best regards,
Vodacom's reply03 Sept 2015, 15:58
Official
Hello alicia8106,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Best regards,