LK
Lesedi K
1 reviews | Active since Mar 2017
21 Jan 2019, 10:37
********** UPGRADE!!!!!111
I received a on 20th January 2019 asking is I want to cancel my contract. I subsequently instructed the caller than I wanted to cancel my contract. On the same day I received an SMS stating that my contract has been upgraded. On 21st January 2019 I then called customer call instructing them to cancel my order. The lady mentioned that she had cancelled her the order package and that I needed to call upgrades in an hour to cancel. 3 minutes after the call I received another SMS stating that the package has been dispatched.
I have been waiting for 30 minutes to cancel an upgrade I did not place!!!!!!11 This is UNACCEPTABLE!!!!!!!!!! I DID OT ORDER AN IPHONE!!!!!
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Vodacom's replyOfficial
21 Jan 2019, 11:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jan 2019, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Lesedi K's updateReviewer Update
21 Jan 2019, 12:37I have been communicating back and forth with your team and this has still not been resolved. I will not be charged for a contract i did not ask for
LK
Lesedi K's update21 Jan 2019, 12:37
Reviewer Update
I have been communicating back and forth with your team and this has still not been resolved. I will not be charged for a contract i did not ask for