********** upgrade unresolved

<p>A ********** upgrade was made on my vodacom nr and I immediately reported it to vodacom when I discovered it. This was back in October 2016. I have made regular calls to vodacom since then to find out what is being done. It is now January 2017 and it doesn't seem as if they have done anything at all, instead they keep sending me from pillar to post, and all the while I still have pay for a contract I did not sign up for. It's ridiculous that I have to struggle so much when it is their controls that are ineffective!</p>