SC
Simone C
1 reviews | Active since Sept 2022
01 Sept 2022, 13:28
********** UPGRADE, UNABLE TO CANCEL
I have been struggling since the 3rd of August, as somehow, my mother managed to by mistake upgrade one of my contracts and VODACOM ALLOWED IT. So, since the 5th of August, when we realized what was happening, I have been phoning NON STOP, to get this upgrade reversed.... WITHOUT SUCCESS! Every time I phone, there is some other reason why this is not being processed.
NOW, because this was in actual fact a ********** upgrade on my contract, I will be taking it further, because, for almost a month, I have been struggling to get this sorted out.
I WILL NEVER DO BUSINESS WITH VODACOM AGAIN!
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Replies (2)
Vodacom's replyOfficial
01 Sept 2022, 13:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Sept 2022, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SC
Simone C's updateReviewer Update
07 Sept 2022, 12:14NO REPLY FROM VODACOM WHEN I REPLY TO THEIR PRIVATE REPLY.... Wonderful, they want to now finally cancel the contract, after deducting payment for the ******* upgrade... I want to know, who will be carrying the costs for this??? I did not request the upgrade, so I WILL NOT pay for any of it. Vodacom, fix this!
SC
Simone C's update07 Sept 2022, 12:14
Reviewer Update
NO REPLY FROM VODACOM WHEN I REPLY TO THEIR PRIVATE REPLY.... Wonderful, they want to now finally cancel the contract, after deducting payment for the ******* upgrade... I want to know, who will be carrying the costs for this??? I did not request the upgrade, so I WILL NOT pay for any of it. Vodacom, fix this!