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MN
Malcolm N

1 reviews | Active since Dec 2016

29 Nov 2022, 13:42

********** upgrade t...

********** upgrade to my contract without my approval

0
Replies (3)
Vodacom
Vodacom's reply29 Nov 2022, 18:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

MN
Malcolm N's update30 Nov 2022, 09:16
Reviewer Update
Nobody has been in contact with me as yet.
Vodacom
Vodacom's reply30 Nov 2022, 11:32
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team assisted and reversed upgrade processed on your profile.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,