********** Upgrade:Ref no S3-85W30-OA1J2 -D MKWALO

Good day,<br> I am so disappointed with Vodacom service. Someone did a ********** upgrade using against my profile. For 2 months (March & April) 2015 Vodacom debited R808.00 from my account. I enquired in March & April. Firstly, I was sent from pillar to poster & eventually I was told to send an affidavit , ID Copy , and a letter signed stating that I never upgraded . After numerous attempts I got a message from Dane Larson on the 28 May 2015 with ref no: on the headline , Dane said he will call me within 1 working day, until today the 23 June I never got any call from him or her. I called Vodacom more than 3 times making a follow up since the so called \Vodacom customer care"do not know what is customer care!!<br> I was told that they are busy with investigation and on the 15th June I will get results. until today I am still waiting . I called again 23rd June "