********** Upgrade Query

<p>I have had terrible service from Voda once again.</p> <p>There was a ********** upgrade on one of my accounts and I have reported this and sent the relevant documentation for proofwith out any response on how my query is being deal with.</p> <p>I tried to follow up with call centre agents who keep sending me from pillar to post and telling me about procedures being changed , which they seem not to know.</p> <p>In the mean time i have been overcharged for this contract since August last year which Vodacom religously deduct monthly without question.</p> <p>I am utterly dissapointed in the service as I am trying resolve ********** activity which should not have taken place while also trying to getting a refund of my hard earned money.</p>