********** UPGRADE & POOR SERVICE

I was shocked and appalled to see someone has upgraded on my number. I have not requested or authorized ANY upgrade.<br> <br> What really upset me on enquiring telephonically with Vodacom and at their Keywest branch is they they can do nothing until I get an affidavit. How is this my problem???<br> <br> * I want to know who did the RICA on this upgrade, where is the proof of address & the copy of the ID document?<br> * I expect an IMMEDIATE REVERSAL of this upgrade and of the extention of my contract.<br> * an apology.<br> <br> When VODACOM does their job, I will happily provide them with an affidavit.<br> <br> I was informed by the staff at Keywest this happens often especially on the data lines (like mine).<br> Why haven't they done anything about these telephonic upgrades that are being done if there is apparently a problem?????<br> <br> Have you checked your accounts lately?<br>