NK
Ntwanano K

1 reviews | Active since Feb 2017

16 Feb 2017, 16:36

********** upgrade on vodacom under my account

<p>I received a text from my bank noticed a monthly instalment of 2063.00 from vodacom cellphone upgrade of 2 iPhones in vodashop in mpumalanga at ilanga mall of which I know nothing about. My contract elapsed and didn't want to upgrade surprisingly there are 2 phones which were done without my consent. I contacted vodacom and got some many reference and nothing has been done. REF 1- ********** 518522 ,Ref 1- ********** 306493,Ref 1- ********** 279329andRef 1- ********** 541330 without anyou assistance in email my affidavit and ID trade partners and at ********** ********** ********** and ********** no assistance. Please investigate ion this matter and I request a prompt response. Thanks</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply17 Feb 2017, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Feb 2017, 09:51
Official

Dear Client

The ***** Team required the documents in order to investigate further. I responded to you via email as well.

Kind regards

Vodacom Consumer Website Team