********** upgrade on Vodacom contract

Whilst investigating my phone bill, which was much higher than normal, I was told that I upgraded on one of my contracts. A week ago I logged a call, trying to get this reversed, as I did not request this upgrade. After days of Vodacom trying to locate my affidavit (not showing any concern or sense of urgency), I merely got an sms stating that my case was in deed *****. To date I have not had a call/email providing resolution ( or apology ) in terms of the following:<br> -What actually happened<br> -My refund ( to date the phone is still on my name ) <br> -Names of the responsible parties, with supporting documents, in order for me to press charges (a commitment I made to SAPS)<br> -Confirmation that I can be relieved of all contracts with Vodacom, without penalty<br> <br> This incident has broken my trust completely. I cannot trust that Vodacom is capable of dealing with my personal details and account in a responsible manner. There is a ******** out there which needs to be taken to task, and Vodacom is giving me the impression that they do not care at all and have no plans of helping me or apologizing or bringing down a ********. I feel extremely disrespected and so helpless.