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Boitumelo M

1 reviews | Active since Apr 2017

03 Apr 2017, 13:12

********** upgrade on my Voda account - Vodacom better fix this mess fast !!!!!

<p>When I called Voda this morning to cancel my top up contract I was told that an upgrade was done on my account on a Samsung device. ( which I don’t have & never requested) </p> <p> </p> <p>I have not done such & neither have I received any device. I'm soo disgusted that this has happened as I have not approved any of this. </p> <p>Because of Vodacom's terrible security controls or none existent security controls , now I have to go to the police station to file a report to get this investigated. This is an inconvenience to me, I’m am beyond disgusted!!! Vodacom better fix this mess fast !!!!! </p>

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Replies (1)
Vodacom
Vodacom's reply03 Apr 2017, 14:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team