********** Upgrade on my profile-ID ***

I am so disappointed, so unhappy with Vodacom Service , really its disgusting .As I reported the matter below, I was sent from pillar to poster, still now I have not been helped. I got a bad attitude from the call centre agent today telling me that I must go and fax documents ( ID Copy , Letter signed, Affidavit) of which all these I have already scanned and e-mailed on the 12th May and I did not get a response!!!!<br> Someone upgraded using my profile , I have a contract with Vodacom of which I took a Tablet in 2012 on a contract . I was due for an upgrade end February . I did not upgrade. To my surprise end March I receive a debit order from my FNB account and same applies in April ( R 808.00) on my account. <br> <br> The number for the tablet is ***, model : GT- P5100. ( Ref no: S3-85W30-OA1J2)<br> <br> I send an e-mail as I was advised by call centre agents after several s calls I made, all my effort went in vain when I called today and I was told that they have not received my e-mail of which I send through 12 May on [Email Removed]<br> <br> Office line: ***7 /cell number : ***.<br> Does Vodacom have customer service at all ??<br> <br> D Mkwalo <br> <br> <br> <br> <br>