********** upgrade on my contract - yet no reversal, no refund, no response - not even an apology

<p>So sometime in September 2016 somebody within Vodacom managed to **********y upgrade my account and select a top of the range phone and contract. <br />On 22 Sept I mailed all required documentation to the Vodacom ***** department. Case 1- ********** 5<br />On Oct 5 the ***** department finally managed to REQUEST a reversal on the upgrade ref EC-04CX-2UCVYS.<br />By 31 Oct I had still not heard from anybody in Vodacom, having called the callcenter at least 4 times, each time being told that the "solutions department" is still dealing with it, each time being promised somebody would call be back. still waiting.</p> <p>2 Nov: I phone Vodacom accounts: I am promised that somebody would phone me [name withheld], still waiting.<br />3 Nov: I phone Vodacom accounts: Now I am promised that somebody else would phone me [name withheld], still waiting.<br /> <br />So, here I am, having been depited close to R3000. wondering when the upgrade will be reversed, when I will be refunded, when sombody might be contacting me. <br />Vodacom I will not be phoning you again, I will not be chasing you up on the job you should be doing. I will however forward this to as many people I know including the consumer goods and services ombud.</p>