********** upgrade on my accounts

A ********** upgrade happend on two of my contracts on 23 Dec 2014<br> Vodacom took - 4 months to sort my account out and put it back to its original state.<br> This only happened after i continued to call them every second day.<br> After which i was fed up and requested to deal with managers only.<br> I must have spent over 100minutes a week speaking to them to resolve this matter.<br> The person dealing with my case in vodacom ***** could not answer 90% of the questions i had and kept referring me to other people.<br> Both my lines had to be locked and i could not use them until the case was finalised which put me at a huge disadvantage relating to communication.<br> Since i have been a loyal customer with vodacom for 12 years and have 3 contracts with them i was expecting some sort of compensation for all the issues i had over the past 6months<br> I asked the person dealing with this case if i do qulaify for something and if i dont can they please explain why.<br> <br> i am extremely dissapointed with vodacom and i will be changing over to another network once my other contract expires as it seems vodacom does not know how to treat a loyal customer, its been six months later and no response