1 reviews | Active since Sept 2016
********** upgrade on my account resulting in ******* debit order.
<p>Can someone in Vodacom communicate with me on what is going on? It's been exactly a month that I reported an ******* and unauthorised debit order through my account, no one has ever bothered calling me to explain what really transpired. In the meantime my name is dragged through the ITC and other credit houses for unpaid debit order which I reversed because I did not authorise it nor did I authorise the upgrade. </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day. The consultant did communicate with me regarding the matter but she only said that investigations are still ongoing. To my surprise, investigation is supposed to take about 30 days. This matter was reported on the 23 August 2016 and now we are over a month and no concrete answer can be provided. That's what frustrates me more as my name is still on ITC and other credit bureau houses. Can someone provide me with all answers to what happened to an *******/unauthorised (**********) upgrade done on my aco****.
Good day. The consultant did communicate with me regarding the matter but she only said that investigations are still ongoing. To my surprise, investigation is supposed to take about 30 days. This matter was reported on the 23 August 2016 and now we are over a month and no concrete answer can be provided. That's what frustrates me more as my name is still on ITC and other credit bureau houses. Can someone provide me with all answers to what happened to an *******/unauthorised (**********) upgrade done on my aco****.