VM
Vincent M
1 reviews | Active since Jun 2022
09 Jun 2022, 03:05
********** upgrade on my account
There's been a ********** upgrade on my account, I contacted your call center and was given an email address to forward my dispute to. Since then there's been no feedback.
How this occured is beyond me. As your customer, you failed to protect me and I remain in the dark on whether there's any movement on my complaint!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
09 Jun 2022, 08:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Jun 2022, 08:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
VM
Vincent M's updateReviewer Update
13 Jun 2022, 09:42Hi Consumer Website Team,
I got the email response and rep**** to it with the required info.
However, I am yet to receive further correspondence from Vodacom.
I got the email response and rep**** to it with the required info.
However, I am yet to receive further correspondence from Vodacom.
VM
Vincent M's update13 Jun 2022, 09:42
Reviewer Update
Hi Consumer Website Team,
I got the email response and rep**** to it with the required info.
However, I am yet to receive further correspondence from Vodacom.
I got the email response and rep**** to it with the required info.
However, I am yet to receive further correspondence from Vodacom.
VM
Vincent M's updateReviewer Update
07 Jul 2022, 14:17Hi Consumer Website Team,
Although you keep marking my case as resolved it remains active in my life.
I still have to deal with the fact that there are ********** contracts taken up against my account.
I am still getting the debit orders, I called accounts, customer care & even went to the store as advised by your agents and still could not be assisted.
The frustration this has added to my life is beyond unreasonable and for what!
I have decided to close off my account once this is resolved, please help me out with this.
I am done with Vodacom!
Although you keep marking my case as resolved it remains active in my life.
I still have to deal with the fact that there are ********** contracts taken up against my account.
I am still getting the debit orders, I called accounts, customer care & even went to the store as advised by your agents and still could not be assisted.
The frustration this has added to my life is beyond unreasonable and for what!
I have decided to close off my account once this is resolved, please help me out with this.
I am done with Vodacom!
VM
Vincent M's update07 Jul 2022, 14:17
Reviewer Update
Hi Consumer Website Team,
Although you keep marking my case as resolved it remains active in my life.
I still have to deal with the fact that there are ********** contracts taken up against my account.
I am still getting the debit orders, I called accounts, customer care & even went to the store as advised by your agents and still could not be assisted.
The frustration this has added to my life is beyond unreasonable and for what!
I have decided to close off my account once this is resolved, please help me out with this.
I am done with Vodacom!
Although you keep marking my case as resolved it remains active in my life.
I still have to deal with the fact that there are ********** contracts taken up against my account.
I am still getting the debit orders, I called accounts, customer care & even went to the store as advised by your agents and still could not be assisted.
The frustration this has added to my life is beyond unreasonable and for what!
I have decided to close off my account once this is resolved, please help me out with this.
I am done with Vodacom!
VM
Vincent M's updateReviewer Update
13 Jul 2022, 09:28Today I attempted to call your accounts department to assist with the Credit due on my account due to the ********** activity. It is appalling that after your ***** department confirms ***** against my account that I have to be the one still running around questioning why my account is still set to debit with the ********** upgrades!
Service from your accounts department was also horrible, as they kept hanging every time they picked up the phone this morning and we played this game for a good 30 minutes with me hoping to get to someone willing to listen and assist.
Please look into how your agents are treating your customers.
I switched over and called customer care who was only able to log a service request for me.
So after all my efforts, I can only confirm assistance from Vodacom after 24 hours.
I am not holding my breath though!
Service from your accounts department was also horrible, as they kept hanging every time they picked up the phone this morning and we played this game for a good 30 minutes with me hoping to get to someone willing to listen and assist.
Please look into how your agents are treating your customers.
I switched over and called customer care who was only able to log a service request for me.
So after all my efforts, I can only confirm assistance from Vodacom after 24 hours.
I am not holding my breath though!
VM
Vincent M's update13 Jul 2022, 09:28
Reviewer Update
Today I attempted to call your accounts department to assist with the Credit due on my account due to the ********** activity. It is appalling that after your ***** department confirms ***** against my account that I have to be the one still running around questioning why my account is still set to debit with the ********** upgrades!
Service from your accounts department was also horrible, as they kept hanging every time they picked up the phone this morning and we played this game for a good 30 minutes with me hoping to get to someone willing to listen and assist.
Please look into how your agents are treating your customers.
I switched over and called customer care who was only able to log a service request for me.
So after all my efforts, I can only confirm assistance from Vodacom after 24 hours.
I am not holding my breath though!
Service from your accounts department was also horrible, as they kept hanging every time they picked up the phone this morning and we played this game for a good 30 minutes with me hoping to get to someone willing to listen and assist.
Please look into how your agents are treating your customers.
I switched over and called customer care who was only able to log a service request for me.
So after all my efforts, I can only confirm assistance from Vodacom after 24 hours.
I am not holding my breath though!