********** Upgrade on Contract

<p>This happened on 3 June 2017 at Flash Cellular in Old Constantia Village Cape Town.<br />My fiance details were taken off the vodacom system and a ********** I.d copy was made, as the Id was not identical and only contained all the details that were on Vodacoms systems. The upgrade was done at flash celular Constantia. The managers name is William and he is the one that allowed this **** id copy to be accepted. Since when can one upgrade with a copy of an I.d and no proof of address, this ********* walked away with the new Samsung S8+. <br />This was immediately reported to vodacom and the police who agreed that it is *****...yet the contract has still not been canceled. We call vodacom and the store everyday and we were told, no theres no paperwork handed in, this paperwork has been sent through nearly everyday since the 3/06, or we get told no its still under investigation. How can this be?? its *****, you have all the information you need to cancel this, but instead you have made your clients follow up everyday. The store owner does not care, vodacom says,we will look into it. When will this be sorted???We are so unhappy with the way in which this was dealt with, that we want to cancel with Vodacom. A store that has been approved for 20 years allows someone to upgrade without documentation. Vodacom ***** department needs to sort this out as soon as possible. Its unfair on your customer that has to sit back and wait for callbacks that dont happen. Very angry that ***** has been taken so lightly. See the *****ulant I.d on Facebook ,Vodacom its your name that has been ruined. I want people to know that you think your personal details are safe and protected, think again. This needs to be addressed as its serious that a store that uses your name is condoning *****. </p>