********** upgrade of account
********** upgrade of account opened without my knowledge. Debit order went from R130 to R809! And they saying I cannot cancel or reverse the amount I have to wait til investigation is done?? it can take anywhere from 7 to 14 working days? Now I have to go to the police station and do affidavit before they can start investigating WHY?WHY? WHY? So disappointed. if its so easy to get an upgrade surely they can trace back to how &when this happened???
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team