********** upgrade, no responde from vodacom

I would like to bring to your attention a very urgent and concerning matter regarding my Vodacom account.

I took out a data contract with Vodacom in November 2016 for the value of ZAR76.00 only. This amount gets deducted off my account every month for my data.

Cell Phone number : ********** ID NUMBER : ********** 735085

Yesterday (01OCT2018) I received an SMS from Vodacom stating that an amount of ZAR1955.84 was deducted from my account. I immediately called Vodacom to query the SMS. I spoke to a lady in your call centre named Tebogo, who informed me that on the 26th of AUG 2018 and upgrade was made on my account. This infuriated me because I have not done any upgrades on my account and this definitely was not an upgrade authorised by me to be done. Tebogo advised that the upgrade was done at the Vodacom shop in Pretoria, one which I have never been to or know the location of!

Attached is a copy of the affidavit from the police stating that I did not do this upgrade on my account! Also I have attached a copy of my ID for your reference as Instructed by Tebogo.

I am highly upset and need this matter resolved and my money reversed ASAP!!!!

I expect feedback on this matter by tomorrow afternoon on what your are doing going forward to resolve this matter and ensure my account is back to normal and SECURE!!!

I didn't hear from them till today, Email was send on the 02 of October2018. But they keep on sending me statement.

Very Upset Client.

regards

Edith Busisiwe Mkhonza

***