********** upgrade &no assistance from consultants

My cellphone contract has been upgraded **********ly in June 2015. After asking the Vodacom Legal Department for the correct procedures to follow, I was sent to the Vodashop 4U Southgate branch, where the manager was supposed to assist me with details of how this happened and to lock the account. I was told at the Vodashop 4U that they will not assist me without an avidavid, and cannot disclose any personal information to me which was used to do this upgrade (which is actually my personal information). The manager did not even bother logging a service request on my behalf and I thus had to contact the legal department of Vodacom to do this for me. I also had to fax the documentation through to the legal department, as Southgate does not have any fax facilities to fax to an 086 number and could also not supply me with the correct fax number. I understand that ***** happens, but the incompetency and lack of good service is just unacceptable. Following up on the query at the legal department, I was told that the query may take a month or so to be resolved. I guess that Vodacom expects me to pay for a strangers bill while they are \busy"investigating this case.Worst service ever!"""