********** UPGRADE NIGHTMARE

There was a ********** upgrade done on my account on the 1st Sept 2015, My bill was R15k plus , Vodacom only reversed half of the transaction knowing very well that I am not liable for the amount,what ****es me off is that every single day from Sept my main number keeps getting softlocked and I cannot do anything due to the credit limit the ********* reached , I have to call the Call Centre ever flippen day , explain my scenario like a broken record , have my phone unlocked only to be soft locked again after a few hours. I am TIRED of this , SORT THIS MESS OUT . The bill on the 076 number is supposed to be removed on my profile in order for my main line to function normally as its affecting it since its under 1 account !!! I'm sick and tired of having to call every day. I was informed only half the bill was reversed ? WHY ? I am not liable for it and you guys know it . REVERSE THE FULL AMOUNT SO I CAN LIVE A NORMAL LIFE OF NOT CALLING AND SPEAKING TO YOUR AGENTS EVERY SINGLE DAY !!!! 1. REVERSE TRANSACTION 2. DELETE AND CANCEL THE 076 NUMBER COMPLETELY OFF MY PROFILE.3 CANCEL THE 076 UPGRADE !!!! IS THAT REALLY HARD TO DO ? ITS BEEN OVER A MONTH !!