********** upgrade in my name

I am so appalled with Vodacom. I have a contract with Vodacom for a WIFI router which is supposed to be coming to an end this week. I have received 2 smses last week telling me that i am due for an upgrade, i did not follow up on those smses because i wasn't going to upgrade but rather cancel my contract on Thursday. On Saturday i received an sms notifying me that a sim swap and an upgrade have been initiated on my WIFI router number and as a result i need to call Vodacom ASAP as i cannot use my data.

I called Vodacom and all i have received thus far is more frustrations as no one seems to be able to help. I have made an effort to call the Vodacom branch which this ********** upgrade is said to have taken place from, they also cannot help. My disappointment with Vodacom is your poor authentication processes, how did someone who was clearly not me managed to present you with my ID (which is not lost by the way) and proceeded to leave me in this mess?! Why didn't anyone try to REALLY make sure that i am the same person at your store? I am so upset with your deteriorating service and I'm asking someone/anyone at Vodacom to help me sort this out. All your incompetence is doing is frustrating and inconveniencing me to no end. I just want to cancel my contract this week and have nothing to do with you ever again.