********** upgrade in my name

I have recently found out that there's a gentleman working at the Alberton Vodacom store who has approved and processed a contract phone for a client in my name. I have an existing contract with Vodacom which I wanted to cancel until I was told that I could not cancel because of my recent upgrade to a Samsung s5. This is highly unacceptable, I want to get to the bottom of this how could such an error happen in my name, what kind of validations do they perform on the new clients, ********** accounts in my name. I want serious action to be taken against those that do ***** on clients accounts. I'm so angry and want to warn people out there to be aware of what happens at the Vodacom chat store in alberton, I want a copy of the contract that I supposedly signed requesting for an upgrade and if this does not get sorted out I will have no choice but to seek legal advise this is a violation of my personal right as a client to Vodacom. Further more I want to have no dealings with Vodacom I wish to cancel any contract I have with them I do feel safe as I am a victim of *****. <br>