********** UPGRADE IN MY ACCOUNT

I logged a call with Vodacom on the 22 December 2015 spoke to Thomas. The call was logged because there was a ********** upgrade in my account and wanted vodacom to reverse this transaction, Thomas asked that I fax some documentation through which I did the very same day. I phoned by end of the week to be told I need to fax again as the documentation is missing.I phoned again after sending the documentation to be told my query is being attended to Jan Jonga took the call. Called again last week and the documentation is now missing, was given an e-mail address buy Megan [Email Removed] to send the documentation again. Today I called again and was told Olethu closed the call as she doesn't have the right access to my assist. I spoke to Smangele Nhlapho today who also was going to log another call and I'm expected to call again.<br> I need assistance from someone at Vodacom to look into this as there was ***** in my account and am paying for a handset I don't have. <br> <br>