lL
larsliedberg L
1 reviews | Active since Nov 2016
25 Jan 2023, 16:49
********** upgrade
I was ******** into upgrading my contract to an astronomical R2800/month contract by sales agent claims that I would be saving money. All my attempts to cancel the contract and return the device have been ignored. The 3rd party reseller is directly to blame (Rewards) but the onus lies with Vodacom to govern the behaviour of companies trusted to do business on their behalf. This is a contravention of the Consumer Protection and Credit Act. When this is resolved I will NEVER do business with Vodacom again. I'm also telling all my friends, family, colleagues and people I meet about this. The failure to accommodate a 20+ year customer in a genuine bind is doing irreparable damage to the Vodacom brand.
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Replies (2)
Vodacom's replyOfficial
26 Jan 2023, 07:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Jan 2023, 07:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
lL
larsliedberg L's updateReviewer Update
26 Jan 2023, 11:27"Our records indicate that your query is in hand with our Twitter team. We requested that our team follow up and provide feedback." This is a pointless response. Twitter team has been giving me the same runaround you are now giving me. They have said "the matter is in hand" for 2 weeks now but nothing has been done and my bill is coming up. CALL ME TO RESOLVE THIS.
lL
larsliedberg L's update26 Jan 2023, 11:27
Reviewer Update
"Our records indicate that your query is in hand with our Twitter team. We requested that our team follow up and provide feedback." This is a pointless response. Twitter team has been giving me the same runaround you are now giving me. They have said "the matter is in hand" for 2 weeks now but nothing has been done and my bill is coming up. CALL ME TO RESOLVE THIS.