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1 reviews | Active since Oct 2016

10 Oct 2016, 14:58

********** upgrade equipment request...EC-0469-2I68TX

<p>Please help!!!</p> <p>I bought cell phone from Vodacom by contract in 2014 Sep </p> <p>I didnt upgrade my current contract with Vodacom which ended in August 31st 2016.</p> <p>an upgrade was done on my contract without my acknowledgement. They started deducting the money from my bank acccount of which i managed to reverse it and reported this to Vodacom.</p> <p> </p> <p>I did a affidavet police station and and sent all the documents to Vodacom customer care. No help so far. Please help. Will send all my details and documents to you if requiered </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply10 Oct 2016, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team