********** Upgrade done on my account

Please assist m e with these *********** people<br> <br> On 17 February 2016 I discovered that a ********** upgrade was done on my account and I was told it was done at a store in Menlyn. I went to the store and was given a copy of the contract and I discovered that someone used a **** ID with my name and ID number but a different picture. I opened a case and made an affidavit and sent this, along with my ID copy via fax and email to Vodacom about FIVE TIMES and each time I call them I'm told they did not receive it. on 14 March I called them again for the umteenth time and was told they received the documents and were processing everything and should be done by 15 March 2016. I told them I would reverse any debit orders that go through my account until this upgrade is reversed. <br> <br> I called them again this morning and was told they did not receive my documents. I asked to speak to their manager and was kept on hold for almost 30 minutes and did not receive assistance. I spoke to a Sthembiso. I am livid and I'm considering taking legal action against them somehow. Their incompetence and blatant disregard for customer service is appalling and I would not recommend Vodacom to anyone EVER